Running your store

Offers

Buyer offers and counters from all marketplaces, answered from one screen.

Buyer offers and counters from every connected marketplace, answered from one screen instead of four apps.

Offers (open).

The 7-day window

Offers shows the last 7 days. Offers are perishable — marketplaces expire them, usually within a day or two — so a longer window would mostly show you things you can no longer act on.

What you can do

  • Accept — the sale proceeds at the offered price.
  • Decline — ends it.
  • Counter — propose your own price.

Actions go through the marketplace's own offer mechanism, so the buyer sees a normal offer from you.

Support by marketplace

MarketplaceOffers
eBayBest Offer
MercariYes
DepopYes
VintedYes, extracted from conversations
DiscogsNot supported

Vinted offers are messages

Vinted does not have a separate offers feed. An offer there is a message inside a conversation with an offer attached, which is why Vinted offers appear in both Messages and here.

Countering well

The mechanics are the easy part. What actually decides the outcome:

  • Respond quickly. Offers expire, and a buyer with an unanswered offer moves on to another listing.
  • Counter rather than decline. A declined offer usually ends the conversation. A counter keeps it alive, and the buyer already told you they want the item.
  • Know your floor before you open the screen. Sale price minus fees minus shipping minus cost. Deciding that in the moment, with a number in front of you, is how you accept something you regret.

Sort order and freshness

Offers are ordered by when they were last updated, and that same timestamp is what decides whether an offer is inside the 7-day window.

This means an old offer that a buyer just countered comes back to the top, which is correct — it is active again. It also means the timestamp is never re-stamped on sync, so a routine refresh cannot resurrect a dead offer or reorder a list you were working through.

Offers you send

Reskale shows offers from buyers. Offers you initiate to interested buyers are a different mechanism, covered in buyer discounts.

If offers are not appearing

  • Check the connection. Expired sessions stop offer sync.
  • Check the window. Older than 7 days and it is not here.
  • Depop specifically needs its browser session working, since its offer flow runs on cookies rather than an API token.

More: sync and connection issues.

Something here wrong or out of date? Tell us.

Offers — Reskale Docs